Detailed Job description: 3 + years Network Engineer experience in supporting production environment including customer facing or customer support roles. Having Azure domain experiences is a big asset. Soft Skills o handle technically challenging and politically sensitive customer situations o Strong communications skills Excellent spoken and written English communication skills o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Networking Skills o Experience with networking concepts including Load balancer, Routing, Switching, Security o Experience and familiarity with networking tools (ping, tracert, wire shark, etc o Understanding geo-redundancy, CDN and VPN technologies (site to site, point to site preferred, leased line) o Experience and understanding of the OSI model and related concepts Time of operation: This track will be in 24X7 shift model. Therefore, candidates should be flexible to cover during holidays and weekends to accommodate MS roster
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.